EMERGENCY & MUNICIPAL CONTACTS

There could be circumstances when the Paradise Developments® Customer Care Team is unavailable to respond to a request for a repair or resolve a warranted emergency item in a timely manner. While these are infrequent, it is important to understand what an "emergency" situation is and what you should do.

The Tarion Warranty Corporation, who backs the warranty on your home, outlines an emergency situation as: total loss of heat between September 15 and May 15; gas leak;* total loss of electricity;* total loss of water supply;* total sewage stoppage;* plumbing leak that requires complete water shut-off; major collapse of any part of the home's exterior or interior structure which renders the home uninhabitable for health or safety reasons; major water penetration on the interior walls or ceiling; large pool of standing water inside the home.

  • Emergency situations due to the failure of a municipal utility to provide a service are not covered under warranty because they are not within the builder's control.

What to do in an Emergency Situation
  • Call the emergency contact numbers provided by your Customer Care Team or below
  • Refer to Page 20 of your Tarion Guide "Homeowner Information Package"
Paradise Developments® Customers    
     

Heating & Air Conditioning

905-889-9119

Watson Group

Bell Canada

310-2355

bell.ca

Rogers Cable

905-273-8000

your.rogers.com

Peel Region (Brampton & Mississauga Communities)
     

Direct Energy (gas)

416-495-3939

directenergy.com

Water/Sewer Service

905-791-7800

peelregion.ca

Waste Management

905-791-9499

peelregion.ca

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York Region (Markham, Unionville & Vaughan)
     

Direct Energy (gas)

1-866-554-5591

directenergy.com

Water/Sewer Service

905-475-4862

waterworks@markham.ca

Water / Wastewater

905-832-2281

vaughan.ca

York Region Roads

1-877-464-9675

york.ca

PowerStream (electricity)

1-877-963-6900

powerstream.ca

Roads

905-475-4866

markham.ca

Waste Management

905-832-2281

vaughan.ca

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Mississauga
     

Enersource (hydro)

905-273-7425

enersource.com

Roads

905-615-3000

mississauga.ca

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Brampton
 

HydroOne

905-840-6300

hydroonebrampton.com

Roads

905-840-2500
After Hours - 905-458-4888

city.Brampton.on.ca/roadworks


 

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